Privacy Policy

Effective Date: June 16, 2025

At itparts.lk, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines the types of information we collect, how we use it, and the steps we take to safeguard your data.

1. Information We Collect

We collect personal information when you visit our website, register an account, place an order, subscribe to our newsletter, or contact us for support. The types of information we collect include:

Personal Identification Information: Name, email address, phone number, billing and shipping addresses.
Payment Information: Credit/debit card details and billing information.
Technical Information: IP address, browser type, operating system, and browsing behavior on our website.
Communication Data: Correspondence with our customer support team and feedback provided.

2. How We Use Your Information

The information we collect is used to:

Process and fulfill your orders.
Communicate with you regarding your orders, inquiries, and account.
Improve our website and services based on your feedback.
Send promotional emails and newsletters (with your consent).
Comply with legal obligations and enforce our terms and conditions.

3. Data Protection and Security

We implement a variety of security measures to maintain the safety of your personal information. These measures include:

Secure Socket Layer (SSL) Encryption: All sensitive information transmitted via our website is encrypted using SSL technology.
Access Controls: Limited access to personal information to authorized personnel only.
Regular Security Audits: Ongoing assessments to identify and mitigate potential vulnerabilities.

While we strive to protect your personal information, please note that no method of transmission over the internet is 100% secure. Therefore, we cannot guarantee absolute security.

4. Use of Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us:

Remember your preferences and settings.
Analyze website traffic and usage patterns.
Personalize content and advertisements.

You can choose to disable cookies through your browser settings; however, this may affect the functionality of certain features on our website.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted service providers who assist us in operating our website and conducting our business, such as:

Payment processors.
Shipping and delivery companies.
Email marketing services.

These third parties are obligated to keep your information confidential and are not permitted to use it for any other purpose.

6. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

7. Your Rights and Choices

You have the right to:

Access and update your personal information.
Request the deletion of your personal information.
Opt-out of receiving promotional communications.

To exercise these rights, please contact us at support@itparts.lk.

8. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly to stay informed about how we protect your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: support@itparts.lk
Phone: +94 703397972
Address: 101/B/1/1, Kesbewa Rd, Katuwawala, Boralesgamuwa