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Terms & Conditions

Effective Date: June 16, 2025

Welcome to itparts.lk. By accessing or using our website and services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.

1. Introduction

itparts.lk is operated by Laptop. service LK (pvt)Ltd. , a registered business in Sri Lanka. These Terms and Conditions govern your use of our website, services, and any transactions conducted through our platform.

2. Use of Website

  • You must be at least 18 years old or have parental consent to use our services.

  • You agree not to use our website for any unlawful purposes or activities that may damage, disable, or impair our services.

3. Product Information and Availability

  • All products are subject to availability.

  • Prices are listed in Sri Lankan Rupees (LKR) and are subject to change without prior notice.

  • We strive for accuracy in product descriptions, but we do not warrant that product information is error-free.

4. Orders and Payments

  • Orders are processed upon receipt of payment.

  • We accept various payment methods, including credit/debit cards, bank transfers, and cash on delivery (COD) within Colombo city limits.

  • You agree to provide accurate and complete information for order processing.

5. Shipping and Delivery

  • Delivery charges are calculated at checkout and are the responsibility of the customer.

  • Delivery times are estimates and may vary based on location and product availability.

  • We are not responsible for delays caused by third-party courier services.

6. Returns and Refunds

  • Returns are accepted within 7 days of receipt for defective or incorrect products.

  • To be eligible for a return, the product must be unused, in its original packaging, and accompanied by the original invoice.

  • Refunds are processed after inspection and approval of returned items.

7. Warranty

  • Warranty terms vary based on the product and manufacturer policies.

  • Customers must retain original purchase receipts for warranty claims.

  • Warranty does not cover damages resulting from misuse, accidents, or unauthorized repairs.

8. Limitation of Liability

  • itparts.lk is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

  • We do not guarantee uninterrupted or error-free access to our website.

9. Intellectual Property

  • All content, trademarks, and logos on our website are the property of itparts.lk and may not be used without permission.

10. Privacy Policy

  • Your use of our website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.

11. Changes to Terms

  • We reserve the right to update these Terms and Conditions at any time. Continued use of our website constitutes acceptance of the updated terms.

12. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us at:

  • Email: support@itparts.lk

  • Phone: +94 703397972

  • Address: 101/B/1/1, Kesbewa Rd, Katuwawala, Boralesgamuwa